Terms of service

1. Purpose

These General Terms and Conditions of Sale (TCS) stipulate the framework for purchasing tickets to events hosted by the Organizer at Merge Madrid. 

Here after "the "Event" will describe any event organised by the Organiser and subject to those TCS. These TCS apply to any participation of an individual (here after "The Attendee" or “You” or “your”) as a participant in this event. The agreement is between The Organiser (here after “The Organiser” or “us” or “we”) and the person who completes the relevant Event online registration form (“you” or “your” or “the attendee” or “the attendees”). These Terms govern your online registration, attendance at and/or participation at an Event. 

By completing the registration, The Attendee consents to these TCS, which include adherence to the Organizer's privacy policy detailing data handling practices. Acceptance of this offer is finalized when The Attendee completes the registration and pays the ticket price in full. If you are registering on behalf of another person, it is your obligation to make sure that the person attending is aware of these Terms and accepts them.

The offer is open to all until the Event's conclusion and can be reviewed on the Organizer's website. 

These Terms apply to you from the date of publishing and until these Terms are superseded by a new version. The Organiser reserves the right to modify these TCS at any time, it being understood that the version of the TCS applicable in case of a claim or litigation will be the one effective at the date of purchase of the entry ticket if applicable the date of publication otherwise.

2. Description of the organiser

MERGE DIGITAL SL is the organiser of the Merge Madrid (the "Organiser") with a public website www.mmerge.io.

Registered office: Calle Talavera 12, 3B, 28016, Madrid.

VAT number: ES B56893787

For any question related to your tickets and registration, any other questions, concerns or complaints please write an email to info@mmerge.io 

3. Purchase of tickets on the event website

To join Merge Madrid events, attendees are required to secure their tickets through the Event's online "Tickets" area. They are allowed to request the number of tickets available per the platform's limit and ticket classification. Attendees commit to remunerate the Organizer with the ticket's designated price corresponding to its category upon order confirmation on the site. Following a successful purchase, tickets are issued as digital copies sent to the attendee's specified email. 

The ticket acts as a receipt and an invoice will be sent automatically by email to the buyer indicated in the process after full payment. In any case the tickets remain our property and is a personal revocable licence, which may be withdrawn, and admission to an event may be refused at any time upon a refund of the amount paid by the Attendee for the registration.

4. Tickets tiers & rights attached to the tickets

a. Tickets tiers

The website presents various ticket options, including discounted tickets for specific groups such as developers, startups, or students, which are subject to stringent eligibility criteria. It's the attendee's responsibility to select the correct ticket type that matches their status. Should an attendee buy a ticket outside their category, they forfeit associated privileges, including event entry, without the right to a refund. 

Misuse of promo codes may lead to cancellation, with the Organizer reserving the right to retain 15% (including taxes) of the purchase price as a handling fee. Attendees will receive notification via the provided email address, and this action can be taken until two days prior to the event.

b. Name transfers, refunds

‍Typically, tickets are issued in the name of the attendee and are non-transferable. Exceptions may be made by the Organizer for specific individuals or certain types of tickets. To clarify, ticket transfers or name changes are generally not accepted, even if the original ticket holder is unable to attend the event. This policy applies to all tickets, including complimentary ones provided to media personnel, speakers, and those distributed to partners as part of sponsorship agreements.

c. Access to conference rooms

‍Inside a specific Event, interventions will take place within several rooms in the Venue, and locations of those conferences will be fixed by the Organiser. It is specified that the Organiser does not guarantee access to the conference rooms, as they have maximum capacities. Only access to the Event is guaranteed; depending on the number of visitors, some areas may be full at one point.

5. Ticket prices and payment of the order

Ticket rates are prominently showcased on the Event Website. The pricing stated for an Event is accurate at the time of its publication. We retain the right to modify ticket prices at our discretion, although such alterations will not impact previously purchased tickets. Possession of a valid ticket grants entry to the respective Event as an Attendee, excluding any associated travel or accommodation expenses, for which we bear no responsibility. Prices are displayed exclusive of taxes, with the Spanish VAT rate of 21% being applicable. To adhere to European and Spanish VAT regulations pertaining to events, this VAT will be levied on ticket purchases made through our platform, regardless of the buyer's location or status.

The pricing structure may vary based on several factors, including:

• Ticket categories such as Standard, Business, Pro, Sponsor, student, etc.
• Order date, particularly with regards to time-limited and quantity-limited discounts like Super Early Bird and Early Bird offers.
• Attendee's selection of participation days, whether for the entirety of the Event or specific segments thereof, should the Organizer opt to offer tickets valid for partial attendance.
• Any promotional campaigns or partnerships with media, associations, or businesses enabling Attendees to avail themselves of exclusive discounts.

We are under no obligation to provide discounts for any specific Event and retain the authority to modify or retract a discount offer at our sole discretion. Prior to finalizing their order, the Attendee must affirm acceptance by clicking the "checkout" button. Subsequently, they will receive a summary of their order, detailing the chosen category and the associated price, inclusive of any discounts from promotional coupons. Should an error occur in the selection of the category, the Attendee can rectify it by returning to the order page.

Once the Attendee has confirmed their registration by clicking the "confirm registration" tab after reviewing the order summary, the sales contract will be definitively established, rendering the order irrevocable. Consequently, upon confirmation, the Attendee commits to remitting the ticket price using the designated payment method.

Payment for tickets is exclusively accepted through:

• Major credit cards such as Visa, Eurocard, Mastercard, Cartes Bancaires, and American Express.
• Bank transfer to the specified account indicated during the payment process.
• Other alternative methods endorsed by the organizer.

Tickets are non-transferable, even in instances of loss or theft. Failure to complete payment or non-receipt of payment via bank transfer within ten (10) business days may result in the cancellation of the sale at any time by the Organizer.

6. Organiser's obligations

a. Tickets

‍The Organiser shall issue the entry ticket upon validation of the order and of the payment. Once the order has been validated and the payment recorded, an order confirmation will be sent to the Attendee by email including the entry ticket in the body of the message or as an attachment. Each ticket is nominative and therefore unique and permits the Attendee to access the site of the Event on presentation of an official identity document (ID Card, Passeport) containing the same information as on his ticket. 

The Attendee can therefore access, subject to the availability of places in the spaces concerned, all public sessions proposed by the Organiser (outside of any private sessions organised by partners), visit the exhibition during opening hours, and benefit from the catering services proposed within the exhibition hall. For practical reasons, from the day of the subscription and until the Event itself, the Attendee may receive by email various information on the Event and, possibly, a reissue of his tickets.

b. Event content

The organizer shall organize the Event and conclude appropriate civil law service contracts if required to carry out the Event. Also, it needs to ensure that representatives of the Organiser are present at the Event.

We try to make sure that the Event programs, speakers, topics and venues are correct at the time of publishing, circumstances beyond our control may necessitate substitutions, alterations, postponements, or cancellations to the content, format, themes, name, performers, hosts, moderators, venue, or timing of an Event.We will endeavour to notify you as soon as reasonably practicable of any substitutions ,postponements, or changes by posting the updated information on the Event Website.

‍The Event program published on the Website is preliminary. Separate items of the Event may be changed to similar ones or excluded by the Organiser on unilateral basis.

7. Admittance to the events

a. Id checks

‍The Organiser grants entry to Attendees with a ticket. An ID card will also be requested at each entrance, and a nominative business card may be also asked. If the information does not match the registration information (first & last names and any information related to a specific ticket category), the Organiser reserves the right to refuse entry to the Attendee, without him being able to claim any refund.

b. Wristbands and lanyards

For the sake of security and identification, it is mandatory for all delegates to:

• Wear the official Event lanyard containing their badge around their neck.
• Sport the official Event wristband around their wrist.
• Carry a form of photo identification and present it upon request at all times.

In the event of misplacement or loss of any of these items during the course of the event, delegates are required to visit the customer service help desk at the Event venue to obtain replacements. The Organizer reserves the right to impose administrative fees for such replacements at their discretion. Details regarding the cost of replacing lost or damaged wristbands for an Event can be found on the Event website's FAQ section. The pricing for replacement wristbands is accurate at the time of publication and may be subject to change.

c. Event App

Upon attending the event, you have the option to register an account on the Event App, rendering yourself discoverable and visible to other Event delegates within the application. Your participation in the event constitutes agreement to abide by the website's terms and conditions as well as our privacy policy.

In order to protect your privacy, we have opted not to disclose extensive personal information within the app. Consequently, by default, none of your contact details such as email or phone number will be accessible to fellow attendees. If you wish to share such information, you must activate the corresponding option within the app settings.

d. Attendee participation and behaviour

It is your responsibility to inform us of any special access requirements you may have at the time of booking for the Event. Throughout the duration of the Event, you are expected to maintain orderly conduct and refrain from actions that may cause offense, annoyance, or inconvenience to fellow Attendees.

Unless expressly part of a partner team and operating within designated partner spaces (such as stands or rooms), Attendees are prohibited from engaging in promotional, advertising, or business solicitation activities in a manner deemed unacceptable at our sole discretion.

We reserve the right to expel any Attendee from the Venue who, in our reasonable judgment, violates applicable laws or regulations, our policies, or those of the Venue, or who exhibits behavior likely to cause offense, annoyance, or is otherwise deemed inappropriate or non-compliant with these terms.

At our sole discretion and without any liability or obligation to refund, we reserve the right to deny entry to or remove from the Event anyone who:

• Displays behavior capable of disrupting, hindering, or causing nuisance to the Event or to the enjoyment of others.
• Poses a security or health & safety risk to the Event, Attendees, or partners.
• Fails to comply with, or is likely to fail to comply with, these Terms.

By attending our Events, you agree to adhere to all applicable laws and regulations, as well as abide by the rules and security instructions provided on-site during the event.

8. Cancellation

The Attendee is hereby notified that in the event of the Event's cancellation due to circumstances beyond the Organizer's control, such as a force majeure event, a cancellation directive from the Prefecture or any other public authority, or the unavailability of the premises, refunds for tickets will not be possible.

In the rare instance of an Event being postponed or canceled for any other reason, our liability is strictly limited. We will only be liable to refund the portion of fees paid that remain after deducting credit card and payment processing fees. Additionally, we shall not be held responsible for any expenses, damages, or losses incurred by the Attendee as a result of such cancellation or postponement.

9. Attendees’ personal data

The Organizer places great importance on protecting the privacy of Attendees by handling their personal information with utmost care during the order processing and ticket issuance processes. Rest assured, your personal details are kept secure and are not disclosed to any third parties without your explicit consent. For example, detailed attendee lists are not shared with sponsors, sold, or made public.

However, we may share partially anonymized data, such as company and job title, or fully disclose your information to partners .upon your request, which could include:

• Consenting to share your contact details via the event application.
• Opting to participate in a partner's event and agreeing to data sharing

For further details regarding the types of information collected, stored, shared, and processed in connection with the relevant Conference, as well as the reasons behind such actions and your legal rights, please refer to our 

Attendees whose personal data has been provided to the Organizer during the ordering process are informed of their rights at the time of placing the order. They retain the right to access their personal data, which they can exercise by contacting the Organizer at the following address: Merge Digital SL, Calle Talavera 12, 3B, 28016 Madrid.

10. Photography, audio & video recording, image rights

By participating in the Event, you consent to the possibility of being photographed or recorded by us or our affiliates. 

The Organizer, along with its partners and authorized individuals, reserves the right to capture images and audio-visual content of the Event and its attendees, particularly on-site. These materials may be utilized at the Organizer's discretion, including for publication in print or online, without the need for consent from or compensation to any attendees or their agents. 

The usage of personal recording devices during the Conference is permitted solely with our prior written consent. Unauthorized recordings may be subject to deletion and legal action for damages.

11. Intellectual property

During the Event, corporate sponsors and speakers will showcase their innovations, displaying their trademarks and logos. Presentations and speeches will also be featured on stage. Attendees are not allowed to copy, emulate, or disseminate any trademarks, logos, speeches, or presentations seen on stage without explicit written consent from the Organizer or the respective rights holders of the trademarks, logos, and presented materials.

12. Insurance

It is your duty to secure suitable insurance for your participation or display at the Event. Our company and affiliates disclaim responsibility for any harm or property damage that occurs, except in instances of death or injury due to our negligence or other liabilities that the law cannot limit. The Organizer has obtained professional indemnity insurance to mitigate any event-related damages. Additionally, as an attendee, you must adhere to all health and safety directives posted at the Event venue.

13. Limitation of liability

You acknowledge and agree that the views expressed by speakers at or in connection with an Event organized by us are their own, and we bear no responsibility or liability for any advice given or views expressed during the Event.

Materials shared or distributed at or in connection with an event are provided for informational purposes only and should not be relied upon by you or others. We and our affiliated companies do not offer any guarantees, conditions, or warranties regarding the completeness or accuracy of the materials and do not accept any responsibility or liability for reliance by you or any other person on any aspect of the Event and/or any information provided at the Event.

To the maximum extent permitted by applicable law:

• We and our related companies shall not be liable to you, whether in contract, tort (including negligence), misrepresentation, restitution, or otherwise, for any loss of profits; loss of agreements or contracts; loss of sales or business; loss of anticipated savings; loss of income; loss of opportunity; loss of or damage to goodwill; loss of use or corruption of software, data, or information; and/or similar losses or pure economic loss, or for any indirect or consequential loss, costs, damages, charges, or expenses arising under or in connection with the performance or contemplated performance of the Terms, even if we had been advised of the possibility of such losses in advance.
• Subject to the above paragraph, our total aggregate liability in contract, tort (including negligence), misrepresentation, restitution, or otherwise, arising under or in connection with the performance or contemplated performance of the Terms is limited to the total amount paid by you to us for your ticket to attend the Event.
• The Organizer shall not be held liable for the Customer's nonattendance of the Event due to reasons beyond the Organizer's control.
• The Organizer shall not be responsible for any discrepancy between the Event and the Customer's expectations or subjective judgment.
• The Organizer shall not be liable for any personal property of the Attendee damaged or lost at the Event. In such cases, the owner of the lost property may choose to file a statement with law enforcement authorities at their own discretion.
• The Organizer and the Customer agree to make every effort to resolve disputes through negotiation. If negotiations fail, disputes must be brought for settlement in a court located at the Organizer's jurisdiction.
• The Organization does not guarantee the authenticity of tickets purchased outside official selling points. Ticket resale is prohibited. The organization bears no responsibility for the loss or theft of tickets. The ticket holder assumes responsibility in the event of ticket duplication.
• Nothing in these Terms seeks to exclude or limit liability for any fraudulent statement or act or for any liability that cannot be excluded or limited under applicable law.

14. Force majeure

Neither the Customer nor the Organizer are to be held accountable for not meeting their commitments under this Agreement if hindered by a force majeure event, which refers to any extraordinary and inescapable event beyond control. 

The circumstances of force majeure, in particular, include: natural disasters, acts of war, national crisis, strikes in the industry or region, the actions and decisions of public authorities, failures arising from telecommunications and energy networks, the effect of malware, as well as the unscrupulous actions of third parties expressed in actions aimed at unauthorized access and/or disabling the software and/or hardware system of each Party.

15. Language and applicable law

The TCS are governed by Spanish Law.

Organising only international events, the TCS are written in English only.